Funeral Claim

So on the 14 of March 2024 I submitted a funeral claim with Capitec Bank for my husband's 1st cousin which also makes him my 1st cousin according to their family tree criteria. 27th March they declined the claim on the bases that I am not related to the deceased.

On the 27th March i sent an email demanding explanation on their findings , and I never got any feedback from them. After seeing that this case wasn't going anywhere , I then decided to go to SAPS on the 3rd June 2024 and made an affidavit explaining my relationship to the deceased as we also share the same Surname and appealled to Capitec to reassess the validity of my claim, till now I haven't even got an Acknowledgement mail from this Company.

This morning I decided to do a follow-up and called their client care no. Where I was transferred in different departments and no one could assist with my issue. I finally got ahold of an Agent by the name of Caren who promised to escalate the matter to the relevant department. We are faced with so many debts ( funeral costs) as the family because no one was paid by Capitec Bank. Incident no. *** Feel free to contact me on : ***