Funeral claim

I lost my Mom on the 19th of September, i made a claim on Tuesday the 23rd of September to prepare her burial. It is wit great DISAPPOINTMENT that the claim that was supposed to be in on my account atleast a day after even today I haven’t received funds. I have called , i have went to the branch countless times to inquire what could be the problem as to why I haven’t received the funds to bury my mother. I am being passed from one person to another person, it over a week now my mother she is still in a motuary waiting to be buried but i cant because no one wants to release the funds. I been told to send email, but non respond to my email and the unfortunate part is i pay my premium monthly iam upto date. As if i don’t have enough stress that i just lost a parent

Iam very much DISAPPOINTMENT WITH CAPITEC FUNERAL CLAIM