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Ziyanda N
1 reviews | Active since Nov 2019
05 Sept 2022, 13:45
Funeral Claim
I have a problem with Capitec that doesn't want to payout a claim for funeral cover. They have been playing hide and sick as to when they are going to pay. The mother of the deceased is now sick because she had to borrow money in order to bury her son. People now want their money back and harassing her. It's so unfair for someone who covers herself/himself trying to make it for his/her family when he/she passed on but Capitec is really not honoring that as people need to harass them before they receive those funds. It is so disgusting to receive such treatment after paying your money. I'm writing here for the second time this year and I am really angry.
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Replies (2)
Capitec Bank's replyOfficial
05 Sept 2022, 13:50Good day Ziyanda Nondabula
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards,
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards,
Capitec Bank
Capitec Bank's reply05 Sept 2022, 13:50
Official
Good day Ziyanda Nondabula
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards,
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards,
Capitec Bank
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Ziyanda N's updateReviewer Update
07 Sept 2022, 19:31I have not received a positive a response from your and I'm really angry on how you have handled this matter. It's been a month since the passing of the deceased yet his family has not received the funds. People want their money and cannot tolerate your nonsensical promises in this case. I don't know whether you want me to pursue this in court in order for you to make this payment. You're so unfair and unreasonable to the people 😒. You take advantage of the poor people who cannot afford policies from other financial institutions. You are really taking advantage of them in an wrongful manner and this need to come to an end. Please note that if you have not made this payment by Friday, I will approach Court to compel you to make this payment and any legal costs incurred will be paid by you. I'm really tired of chasing you.
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Ziyanda N's update07 Sept 2022, 19:31
Reviewer Update
I have not received a positive a response from your and I'm really angry on how you have handled this matter. It's been a month since the passing of the deceased yet his family has not received the funds. People want their money and cannot tolerate your nonsensical promises in this case. I don't know whether you want me to pursue this in court in order for you to make this payment. You're so unfair and unreasonable to the people 😒. You take advantage of the poor people who cannot afford policies from other financial institutions. You are really taking advantage of them in an wrongful manner and this need to come to an end. Please note that if you have not made this payment by Friday, I will approach Court to compel you to make this payment and any legal costs incurred will be paid by you. I'm really tired of chasing you.