Funeral claim

I recently logged a claim for my dad, his waiting period would have ended on 10th October. I wrote them an email pleading to them our financial situation at home to see if they can help. He was outside his waiting period by 6 days. They just called me now saying the claim was rejected and there was nothing g that they can do. What upsets me the most is that Capitec proves day in and out that the human element of thier business does not exist. The call was void and nonchalant not even condolences or a sighn of empathy. I'm in town and I'm in tears coz that was one of the two only policies we had. The other of which was also 10k payout imagine for a african family that is no where near to bieng enough. I'm on the only person who's working currently suspended due to not biengbat work for the past month due to having to try to find means to bury our father. We managed to bury him due to loan sharks whom currently are making a our lives a living he'll as they need to be paid. In the email I explained our situation however to them all that matters is the terms and conditions.nim shattered, literally sitting here writting this in tears as inhad hoped that there was something that they can offer. But anyway. Capitec eill remain Capitec I guess.