Funeral claim

Good Day

My name is Vuyiseka Memani the beneficiary of the policy holder (deceased). His ID no ***, and my ID ***. I lodge a claim on the 26 September 2024, till this date, the claim has not yet been paid out. This is my second time writing to Hellopeter, my case was assigned to Shaakir Thomas with the case number ***1. The assessor have been requesting same documentation from me via Shaakir over and over, I don’t receive no sms’s nothing at all. I called countless times with no way forward to this case. Why Capitec is making the grieving process 10x more? The deceased had a funeral policy so to have a dignified burial, but that wasn’t successful due the brutality of this bank. My case was escalated countless times but no payment is being made, stop frustrating us and do the right thing Capitec Funerals!!! We went branch to branch in Port Elizabeth with zero help!!!