Funera policy Dec****

I opened the funeral policy 2018,unfortunately with the wrong details by mistake, I only realised 5 days before the insured person passes away .I phoned the call centre every day, followed by emails requesting them to make changes with no luck until on the 6th day my dependant died, to cut the long story short my policy is declined because they claim that it's new. I have to bury a person on Saturday, I don't have money but I've been paying the policy since from June 2018.very disappointed and frustrated

Dineo