GS
Gail S

1 reviews | Active since Nov 2024

29 Jun 2025, 22:14

FUNDS WITHHELD

Subject: Urgent Release of Withheld Funds – R380 - ***8

Good Evening,

I refer to your previous correspondence and wish to formally raise my concern regarding the continued withholding of funds amounting to R380. Despite multiple visits to your branch, I have yet to receive any substantive feedback or access to the said funds.

It remains unclear on what basis this transaction has been classified as *****ulent, especially given my full knowledge of its origin and legitimacy. This prolonged delay — now extending over five months — is entirely unacceptable and has caused undue inconvenience.

I hereby request that this matter be resolved without further delay and that the funds be released with immediate effect. Should this issue remain unresolved, I will have no alternative but to escalate the matter through formal legal channels. Given my professional capacity within a law firm, I am well-positioned to initiate the appropriate action.

I trust that it will not come to this and that your office will act swiftly in ensuring a fair and prompt resolution.

Yours sincerely,

0
Replies (1)
Capitec Bank
Capitec Bank's reply30 Jun 2025, 06:37
Official
Good day Gail We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank