Funds went missing after doing a transfer ***

Not happy with capitec went to the branch to do the transfer of R 20 000 because I couldn't do it with my app money went out of my account but not to the bank account I was paying and I was told same time that the payment didn't go through I must wait few hours it will reflect two days later money is not back in my account they are telling they still traying to trace I must wait 5 days . I don't have that much time to wait i provided with a correct account information yet the payment didn't go through and the funds are missing and I urgently need that payment done. REF ***9