Funds via XOOM - Capitec Bank

Good day, I was sent funds via XOOM, and Capitec Bank is listed on their website as one of their banks that money can be sent to. I have received the transaction reference from Xoom and it said funds would be available by the 12th April 2021 - I waited a few more days thinking it needed more time to clear. I contacted Capitec Bank today 14th April 2021 and the call centre agent rudely cut me off saying they do not receive money via Xoom then hung up the call. This is very poor service from Capitec Bank. I need assistance in retrieving these funds.