funds transfered into wrong account

On the 20th of december I went to capitec bank in ottery to transfer money (R5000). The person whom I intended to transfer the money to accompanied me to the branch. I informed the teller to transfer the money from my account to Mr M. Thomas. The teller requested Mr Thomas`s account details. He handed her his ID and bank card. Mr Thomas inadvertently handed her the incorect bank card. the teller proceeded to transfer the money. Minutes later Mr Thomas attemted to withdraw money from the ATM and was unable to. He then realised that he had the incorrect bank card. I returned to the teller with Mr Thomas and informed the teller of the mistake and requested the funds to be reversed and transfered to the correct account. She informed me that she was unable to reverse the funds and first need to make contact with the account holder.

Mr Thomas a 63 year old pensioner unable to read or write and his household is dependent on him. The money that was ment to be transfered into his account was to sustain them over this festive season. Currently Mr Thomas and his family is without any money and I do not know how they will survive over this festive season. I explain all this to the teller.

I fail to understand how Capitec bank which is the fastest growing bank in the country cannot perform a simple reversal of funds and will allow a povity stricken family to struggle in this time of giving.

As a bussines Capitec bank should be more accomodating and helpfull as the majority of its clients come from lower income bracket and less educated.

I plea for your assistance in this regard to assist Mr Thomas and his family so they to can have a loving X-mas.

Please contact me at ********** 413/ **********