Funds that are still on hold

Hi Family

I dont wish anyone to experience what I’m experiencing with capitec shame. They promised to call me back yesterday but they didn’t again I’m the one who’s following them because I’m the one who needs help . Poor service shame. What worries me from 2017 there’s no solution. Am I not an important client to them. I’m even scared to register my business account with the shame & guess what they are telling me to register business Acc how come because I’m not satisfied with their service