funds taken at ATM

I went to draw money on the 23 Jan 2015 and i was a victim of ATM theft. I went to the brunch for urgent assistance as this is my only money and all was draw out my account. I need to take care of my mother and grand dad. I asked if they could assist urgently for me to get the money as this was taken at keywest branch. I call the branch everyday but neva get feedback only get told it will take 11 days. I currently cannot wait for 11 days for my money as this is all i have and need to pay water and lights which is going to be cut soon. I trusted Capitec to be my bank and assist when in need but now that i am disparate for the money that was ****** out my account im not getting help. Its Jan and already struggle all i would like is for my money back.