Funds suspended without notifying

Capitec suspended my account because someone falsely reported me as doing ***** and the shocking thing is Capitec did not contact me and check my side of the story and they did not even notify me they just suspended my account and they are not allowed to suspend my account if there was no ***** .I went to the bank and the consultant told me a lady that I owe money to reported me doing ***** but how can it be ***** when then lady willingly asked me for my banking details and deposited money in my account to do some work for her however the price was not right and she wanted her money back and I have a refund policy she has to wait for her refund but the lady did not wait she got very abuse and sent me all sorts of threats and also got my bank account suspended with false information.Capitec has nothing to do with the transaction I did with the lady and also whether I pay her back or not it had nothing to do with them or else many people will suffer like I am .I will have to take this issue up with the highest authority at Capitec Bank and I have grounds to sue them for loss and suffering.Tgexwirse part is there customer care they don't reply for days and you go to the branch the consultants don't know what is going on .I is a nightmare to think you don't have access to your finds