FUNDS STILL NOT REVERSED.

Hi There.

A few days ago I placed an order on a US based online store and I entered the wrong billing address and as a result the payment was rejected but the funds were still deducted from my account anyway.

I contacted Capitec and provided an email and transaction history screenshot from the vendor indicating that the funds may be reversed as the order was not successful yet I'm being told that it will take between 14-30 days to have my own funds reversed into my account.

Please rectify this. It's unacceptable especially with all the supporting documents. I'll have to move to another bank if this isn't resolved. I'm unable to get a letterhead from the us based vendor but this shouldn't prevent me from getting the funds back with all the other proof that I've provided.