Funds reversal

on the 24/09/2015 i made a transfer via cellphone banking for an amount of R1000.00 and i made an error with the cellphone number , funds were transfered to someone Else's account immediately i picked up the error i called the call centre spoke a consultant i requested for the funds to be reversed and i was advised that they needed to call the recipient as the account holder needed to confirm the transaction . i was told they have froze the funds immediately so the recipient wont have access to the money as they couldn't get hold of the account holder as the number doesn't exist , they had to escalate a case to the back office for alternative contact details. i had to wait 7 days when i called for a follow up i was given the same feedback , i waited for another 4 days and called again and got the same feedback , i kept on calling the call centre till today i'm still getting the same feedback. what makes me more upset that a consultant from capitec advised that should they not get hold of the recipient they will not be able to reverse the funds, it's my money i know i made a mistake however i need the money transfered back .