Funds removed then account blocked 2 months later!! *****

I had an incendent 2 months ago where capitec placed R4000 on hold. I understood a client was concerned and laid a complaint. I was requested to send an affidavit thru and did so. I did not hear from the bank again and assumed it was paid back to the client. This evening i came to pay for my dinner just to see my accounts missing. I called your call center and was advised its for the same R4000 that was paid to me. Now i do not understand how now 2 months later my account gets blocked for the same R4000 that was removed from my account. Can i please have a customer service consultant contact me to solve this as the ***** department is not helping me.