Funds processed on time are not reflecting on Capitec side - Agent not able to clearly confirm that the problem is not with Capitec

My salary for April is still not showing on my bank account and our HR department have confirmed that the payout was made on their side timeously and therefore it should be reflecting.

After checking a few times on the App throughout the morning and at the ATM, I went to the bank to check whether there is a problem. I went to the Brackengate Branch (Brackendowns, Alberton branch) and spoke to Eugene.

I wanted to check if there are funds showing as uncleared and to rule out the delay at the bank. All the service agent was willing to say was that I need to wait as "it is a waiting game" or "an inter bank" process, but was not willing to put this in writing so that I can have this response in writing.

So my problem is what appears to be lack of transparency - I wanted to be clear if the problem is on the bank side or not (especially when my employer has confirmed that payment has been made on time, as has been the case for at least 16 months - I have never had this challenge).

To be told to simply wait, does not confirm where the problem is and if the delay is with the bank - why is responsibility not being taken or confirmation given?

As things stand, the salary should be reflecting in my bank account (my employer confirmed that all is clear on their side) - why is Capitec not able to confirm that everything is clear on their side and I am simply told to wait???

If there is a problem, please acknowledge instead of effectively being deceptive by what is not being said? If there is no issue on the bank/Capitec side - why is Eugene not able to clearly state that the problem is not with the bank?