Funds on Hold

Capitec placed funds on hold due to suspected *****. The persons who claim to have been de*****ed are indeed stating false accusations. Capitec will not give me the information regarding the transactions in question. The will only tell the sum of the amount is around R12k. I can't afford to just give Capitec 12k as the past correspondence was the hold will not be uplifted. I have all the proof that I did not **** or de***** people. I need the information regarding the transactions to submit proof pop, ID documents and consent from the purchaser. I need capitec to relook into the matter before I escalate the matter further. I keep get an sms to say my account is identified by ***** and when I investigate it's the same amount and same transaction. That is all the information I get from Capitec customer care.