Funds on hold

Over 3 days ago a business associate who resides on the other part of the country transferred funds into my account which I am now being told the funds have been kept on Capitec' s holding account until such time I provide proof of payment from the sender.<br> <br> 'We can see funds have been transferred to your account we will need of proof of payment so we can release the funds immediately or alternately you can wait 2-3 days so the funds can be release from our holding account'' said the consultants in the branch.<br> <br> What I don't understand is why do I need to provide proof of payment if they can see the funds are reflecting on their side(Capitec). <br> <br> Mind you the funds were transferred using RTC meaning the funds were supposed to reflect immediately on my account and not having to go through the whole 24hr process of having the funds to clear. Not only has this delay cost me money in delays on my project, they have also made me lose face with my client.<br> <br> What drew me to Capitec was the idea of simplified banking at affordable rates but with my experience with Capitec its banking made impossible and I have learned that cheap can be associated with nasty. <br>