Funds not released

Just when i thought capitec is the right for me on the 18th of august i sent on my app for a capitec recipient then on the 20th went to withdraw it was declined reason it says unauthorized the i went to a capitec Branch they requested affidavit and certified copy of ID which was sent to dispute department and they said the turn around time is 5working days to release the funds till today nothing, my phone was not working, it was not ****** those funds were transferred by me. When i try to call im being taken from pillar to post it seems that your call center staff dont know their job im so disgusted by the service i get, the only lady who assisted and went all out for me and called the dispute department is Thulwana Matee from kenako mall branch. Who ever is incharge of the call centre agents they need proper training.