ZK
ZUKISWA K

1 reviews | Active since Feb 2018

27 Aug 2021, 12:12

Funds not reflecting on son's account

I did an immediate transfer from Absa to Capitec Bank last night around 20:08 of R7000 to my son's account money has not reflected it's now 12:06, I went to khayelitsa mall both branches couldn't assist I was advised to go back to Absa I went back to Absa and they gave me proof that money was successfully transferred to my son's capitec account but capitec states it wasn't.. My colleague is also experiencing the same issue she did an immediate transfer from standard bank to her capitec account it's also not reflecting, someone in belville BSC notified me that there is an issue but your staff are not aware of this issue, I recently called Absa again they have informed me that a number of clients are experiencing this issue transferring funds to Capitec

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Replies (1)
Capitec Bank
Capitec Bank's reply27 Aug 2021, 14:07
Official
Good day Zukiswa

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regardsCapitec Bank