Funds not being released by bank

My account was blocked due to a client of mine who forgot he had a stop order made to my account for my services, so naturally went to the bank to report. Now that the client realised it was a rightful transaction, went to the branch with necessary documents and my account was "cleared"! Received a message from the app to say I can access my funds anytime but still they are on hold. Contacted them using the WhatsApp platform and first spoke to Zainoe whom tried to assist and M escalated the matter as "URGENT". Later on I went again to WhatsApp and spoke to Makeswele.. Whom Firstly took loooong to check my previous case, secondly addressed me with an incorrect name.. Then asked me questions as if he didn't read my previous enquiry.. How can you ask me if I know why my account was blocked when you read through the case enquiry? I'm doing a follow up but still. That got me very frustrated because those funds need to be used for important things. When I expressed my frustration it's now then telling me to submit documents.. What documents? The message clearly said my account if deemed clear of any *****, I can access my funds but they still on hold. This is totally unacceptable because I'm being mislead here and someone told me that once funds are being held by Capitec Forensics, they take away your money. If that's the case, serious intervention must be done here! Terrible service yho.. I can't do anything, just imagine.