Funds missing from Access Facility account

I have a capitec access facility account. I phoned capitec this morning when I noticed that a sum of R926 was missing. I phoned Capitec told them how much I had last night and how much was missing this morning. the first agent was surprised and told me they dont deduct from access facility but do so on normal savings account but she'll transfer me to a person that can assist. The second agent saw the money that went out but could not tell to which account so after being on the phone with her for 40min she promised to investigate and call back.

She did so within 10 minutes and told me that they deducted interest, disability and admin fees which amounted to R924 not the R926 missing. When I told her that interest and all admin fees were already deducted from my savings account on the 23rd all amounting to R2200+ I also transferred extra amount when I got paid. She saw all those transactions so, I asked if it was Capitec habit to access customer's other accounts and double deduct from supposedly safe accounts.. She couldnt answer me then i asked her to go and investigate further and come back with a response... she never returned. This was the 2nd time Capitec took money from my access facility with no explanation. I need my money back.