Funds missing-cash sent

I am very disappointed with Capitec. I was sent money but was unable to withdraw it despite trying three times. Each attempt failed, and I immediately informed the sender who logged a query.

To my surprise, the bank claims that the funds had been withdrawn, which is not true. I have not received the money, and fortunately I still have all the slips as proof. Slips say: "Voucher cannot be redeemed"

This experience has shaken my trust in the bank’s systems and customer service. I expect transparency, accountability, and a clear resolution, not being told false information about my own funds.