Funds missing

I had bought Airtime on my app for R30 on the 4.10.21 but did not receive the Airtime, called in your customer service the consultant to me to wait for 24hr the Airtime will be in my account or the funds will be refunded if that doesn't happen I need to call in or come into the branch. On the 6th I went into the branch I reported they also called in to customer service and I was told to wait 7days as they will check with mtn and if I did not receive the Airtime funds will return back to my account. It is now the 16.10.21 no solution has been done about this matter, Capitec you are becoming *********** with our funds now this is not first time I have a problem with your bank the way things are going I'm losing trust banking with Capitec as I have been a client for more than 15years but this year you are very much untrusted