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relebohile M

1 reviews | Active since Nov 2012

11 Oct 2016, 17:38

Funds frozen without notification

<p>I have an account with capitec where someone that owed me money deposited the funds into. Then the person decided to be dishonest and reverse the funds after paying me by stating that they paid me in error. The shocking part is Capitec decided to go into my account and just froze the funds without notifying me. I only discovered this when I tried to top up my airtime. I am absolutely dissapointed in this bank and have even decided to change my mind in moving my salary to them. How on earth to u place funds in my account on hold before notifying me. I have the proof of payment that was sent to me after the deposit done to prove that the funds were rightfully paid to me. </p> <p> </p>

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Replies (1)
Capitec Bank
Capitec Bank's reply12 Oct 2016, 08:21
Official

I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank