PB
Priscilla B
1 reviews | Active since Nov 2018
19 Oct 2020, 12:11
Funds from Capitec Bank STILL NOT REFUNDED
I am terribly despondent at the moment, an amount of money was incorrectly EFT'd in June from my bank account, when I saw this I immediately informed Capitec, it is now nearly the end of October and they have still not refunded my money back, I get one excuse after another. I am desperate for my funds to be refunded. Capitec is giving me mixed reasons..
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Replies (2)
Capitec Bank's replyOfficial
19 Oct 2020, 12:40Hi Priscilla
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply19 Oct 2020, 12:40
Official
Hi Priscilla
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
PB
Priscilla B's updateReviewer Update
19 Oct 2020, 16:18I have waited since June this year, get multiple mixed excuses for the amount sent incorrectly. They today told me they found it went to Telkom, now I as the customer must contact Telkom. Who in Capitec sent the money to Telkom, it did not even have a full account number. The team leader also promised to come back to me when we spoke Monday 12th October, but never heard from him again. All I want is my money refunded, it is already passed the middle of October. Very unhappy, I don't want to deal with Capitec any longer
PB
Priscilla B's update19 Oct 2020, 16:18
Reviewer Update
I have waited since June this year, get multiple mixed excuses for the amount sent incorrectly. They today told me they found it went to Telkom, now I as the customer must contact Telkom. Who in Capitec sent the money to Telkom, it did not even have a full account number. The team leader also promised to come back to me when we spoke Monday 12th October, but never heard from him again. All I want is my money refunded, it is already passed the middle of October. Very unhappy, I don't want to deal with Capitec any longer