Funds Dispute

What a bad awful experience I had at Capitec bank Midrand 🚮🚮

Went last week on the 8th of August to report the missing funds on my account, Pearl logged the ticket but never received feedback since then.

I went again today to the branch 20/08/25 I was assisted by Nokwanda who she advised she is new, didnt understand the resolution on the ticket (resolution: I need to dispute the amount with the merchant I used it for) statement doesn’t show any transaction of that amount at all.

She then call Pearl for assistance , Pearl didn’t understand either advised her to call helpdesk (they didn’t help also).They called the branch manager Khanyisile which she didn’t help to resolve the issue, she advised the system showed there’s exact pending amount from 2016(which they only need to investigate now) how pathetic

I am disappointed with Capitec Midrand because is like they don’t know what they doing there, all confused