Funds disappearance when buying telkom airtime

Last month I dropped a review of funds disappearing from my bank account whenever I buy telkom airtime, then Capitec called to tell me they'll investigate the problem and return back to me. Then a lady called Abigail Van Wyngaardt kept calling with the investigations updates, and today 11 November 2020 she called again and sent an email too that the money was returned to my bank account. I thank her hard work to make sure that this problem is solved, but I still have to go to Telkom for itemize billing for the other outstanding money. Thank you Hellopeter for your help as well, because had it not for you - I wouldn't have reached the right professional person like her as I was going from pillar to post. Thank you and Abigail.