1 reviews | Active since Nov 2017
Funds debited without authorisation
On the 19th of October I signed up for a loan with Capitec Direct loans and due to start payments in November till April but they started debiting my account on the same month I took the loan which is October, now when I call for assistance to have my money reversed I don't get the right person to speak they direct me to different areas of which I don't get help from. Week long I have been trying to get help from them with no luck. please do advice on how to handle this matter because this was not in my budget for this month and they never sent me our agreement as promised. Also I went the Capitec Branch in Mega City Durban and the ladies advised they have no agreement with as I did everything over the phone! I have never witnessed such shocking behaviour from a branch! I will be taking the matter to court if Capitec does not fix this. My case number with Capitec is 511 071 23
Thank you for your post captured on Hello Peter. We are currently experiencing technical difficulties and sincerely apologise for the delay in responding to your post.
Our aim is to alleviate client frustration and therefore invite you to contact our Complaint Management department directly in order to expedite your complaint. We regret the inconvenience this may cause.
Thank you for your patience herein.
Complaint Management
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Thank you for your post captured on Hello Peter. We are currently experiencing technical difficulties and sincerely apologise for the delay in responding to your post.
Our aim is to alleviate client frustration and therefore invite you to contact our Complaint Management department directly in order to expedite your complaint. We regret the inconvenience this may cause.
Thank you for your patience herein.
Complaint Management
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I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank