Funds ****** by Capitec from last month July

The distaste I have for Capitec has yet to be created. May Capitec Savings account with Case *** disappeared on my app on the 30 July with no explanation or communication. I was traveling in the Eastern Cape (reside in WC) and had terrible signal so could only use the Whatsapp service which advised me to log an incident. I have been trying to access my account with my clients funds in there since 30th July. No communication or correspondence from Capitec whatsoever. Only "Someone may have paid *****ulent funds into your account" All affidavits have been submitted with regular calls.