****** funds

I have been ****** by capitec bank atm. I went to do a withdrawal and it was declined. The funds were then reversed. I left the branch. I have proof of the declined transaction. The next day I wanted to withdraw my money, it showed nil balance. I enquired and went in twice to the branch and numerous calls. I asked for camera footage and proof. The manager is unable to provide , saying she dont have Cameras and she dont know how to explain where and who took my money. This baywest branch in port Elizabeth is famous for taking clients funds and they are getting away with this *****ed behavior. I want my money back, reversal of charges and reimbur*****t for wasted petrol n time. This matter needs to be resolved . Assistant manager Kelly and branch manager Sonya really is not doing their job. How can they leave me without answers and say there is nothing they can do ,yet the incident happened at their branch.