AB
Abdurragiem B
1 reviews | Active since Apr 2011
10 Aug 2022, 13:32
Funds
Capitec had a "technical issue" on Thursday, 04/08/22, which to date clients do not know whether it has been resolved. What POOR, PATHETIC SERVICE!!!! Funds went off my account, which they are now refusing to reverse. They had "technical issues", now they are refusing to reverse declined transactions. I tried to make a withdrawal, but did not receive the cash. No notification was sent that the issue has been resolved.
Helpful (0)
Replies (4)0
Replies (4)
Capitec Bank's replyOfficial
10 Aug 2022, 14:11Good day Abdurragiem
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply10 Aug 2022, 14:11
Official
Good day Abdurragiem
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
10 Aug 2022, 16:25Good day Abdurragiem Bassadien
We are so sorry for any inconvenience the technical issue may have caused you. Regrettably, the bank did not foresee this happening and guarantee you that we will do our best to prevent this from happening in future. Please check your bank statement via the App or ATM print out to verify your balance.
Capitec Bank strives to render excellent service to all our clients, and I hope that this isolated incident will not affect your trust in the bank.
Kind regards
We are so sorry for any inconvenience the technical issue may have caused you. Regrettably, the bank did not foresee this happening and guarantee you that we will do our best to prevent this from happening in future. Please check your bank statement via the App or ATM print out to verify your balance.
Capitec Bank strives to render excellent service to all our clients, and I hope that this isolated incident will not affect your trust in the bank.
Kind regards
Capitec Bank's reply10 Aug 2022, 16:25
Official
Good day Abdurragiem Bassadien
We are so sorry for any inconvenience the technical issue may have caused you. Regrettably, the bank did not foresee this happening and guarantee you that we will do our best to prevent this from happening in future. Please check your bank statement via the App or ATM print out to verify your balance.
Capitec Bank strives to render excellent service to all our clients, and I hope that this isolated incident will not affect your trust in the bank.
Kind regards
We are so sorry for any inconvenience the technical issue may have caused you. Regrettably, the bank did not foresee this happening and guarantee you that we will do our best to prevent this from happening in future. Please check your bank statement via the App or ATM print out to verify your balance.
Capitec Bank strives to render excellent service to all our clients, and I hope that this isolated incident will not affect your trust in the bank.
Kind regards
AB
Abdurragiem B's updateReviewer Update
17 Aug 2022, 10:10I spoke with a consultant yesterday, 16.08.2022, who promised that a "MANAGER", in the "COMPLAINTS DEPARTMENT", will be contacting me by 8am today, 17.08.2022. It is now & I have not
AB
Abdurragiem B's update17 Aug 2022, 10:10
Reviewer Update
I spoke with a consultant yesterday, 16.08.2022, who promised that a "MANAGER", in the "COMPLAINTS DEPARTMENT", will be contacting me by 8am today, 17.08.2022. It is now & I have not
AB
Abdurragiem B's updateReviewer Update
17 Aug 2022, 10:13 I spoke with a consultant yesterday, 16.08.2022, who promised that a "MANAGER", in the "COMPLAINTS DEPARTMENT", will be contacting me by 8am today, 17.08.2022. It is 10:11 now & I have not received a call from the "MANAGER" concerned. I find this to be unacceptable service from Capitec. I think I will have to change banks where I will be getting excellent service, not PATHETIC SERVICE!! If you make a promise to a client, you need to keep to that promise. I have list all faith in Capitec & therefore this post.
AB
Abdurragiem B's update17 Aug 2022, 10:13
Reviewer Update
I spoke with a consultant yesterday, 16.08.2022, who promised that a "MANAGER", in the "COMPLAINTS DEPARTMENT", will be contacting me by 8am today, 17.08.2022. It is 10:11 now & I have not received a call from the "MANAGER" concerned. I find this to be unacceptable service from Capitec. I think I will have to change banks where I will be getting excellent service, not PATHETIC SERVICE!! If you make a promise to a client, you need to keep to that promise. I have list all faith in Capitec & therefore this post.