TM
Tumishang M

1 reviews | Active since Dec 2023

27 May 2025, 08:37

Frustration of a frozen account for almost a year with no assistance

My Account has been frozen for over 7 months now, due to a mere R150 that was transferred into my account that is apparently linking my acount to a mule activity. I am self employed and have been with capitec for the longest time all my transactions with clients have been done with this very account. What frustrates me the most is that my funeral policies that I had with Capitec have lapsed due to me not having access to my account. I have been sent from pillar to post I have gone to almost all Capitec branches for assistance and till today I have not had any help with resolving the matter. I was told my account has been frozen because it was involved in a "MULE" activity imagine freezing my account for over 7months for a mere R150. I have sick elderly parents that I am taking care of and now if anything were to happen I won't even be able to assist financially because my funeral policies have lapsed due to non payment because of my account being frozen and no help being provided in any manner.

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