Frustration caused by Capitec bank

I have been banking with Capitec for a couple of years.I deposited 10000 last year around Novemeber to save it for stationery. Beginning of January 2025 i tried withdrawing and the chip of my bank card had a problem and i went to the branch.I was advised to open a new account of which i did.

The money was to be transferred from my old account to the new one.i waited for days and went back to the branch in Mmabatho to alert them that i havent received my money.was told they are struggling to make a transfer and would make a cash send.I was given numbers after a couple of days and i didnt get the money.seems like there was a problem with the numbers.went back to the branch again and was told the pin had expired.

They said they'll make another cashsend and i waited again for days.eventually went to the ombudsman and when i went to the branch they said i must come back after 21 days as the ombudsman is investigating.21 days later i called the bank and the lady promised that they are going to process my payment. I was asked to send proof of account so that i can be paid,i did.still i did not recieve my money.I call them every single day and one day they said they have deposited the money,i asked for proof of payment and they never sent it.It is now March...I HAVE NOT RECEIVED MY MONEY STILL.I am frustrated because of capitec...all m asking for is my money.