Frustration

Hi there. I am currently not impressed with the service of Capitec. I have been trying to get a hold of their collections department and as I'm typing this I'm still on hold. I would like to make arrangements for payment holiday and how are we going to do this if a person cannot get through? If you are running on skeleton staff why don't you inform us of it and provide us with alternatives to making such arrangements like an email address where we can send our queries to.. Just like other lenders? This would make it easier please contact me back asap