Frustrating Service

Undesirable experience.....At this moment if I could give Capitec less than one star I would. I have been on the call trying to reverse the money which they double debited in my account as I cannot do that on the app. I have been taking from pillar to post I spoke to 3 agents the last agent I spoke to( Sandile ) transferred me to someone who told me that her system is slow and hung up on me.. I need this matter to be attended to with haste..