Frustrating service.

I am doing some articles for a professor who is in the United States. She then pays me for each completed article, so I found out I have to call the foreign exchange department to release the funds after each transfer. After asking them if there isn't an easier option, i was sent a standing instruction form and i filled it in and sent it back. There was no response and i keep having to call and hold for maximum 30mins for that department. It's truly frustrating and the Facebook chat people are the worst, all they do is mock you. I'm sitting here with money in my bank that I cannot access, will someone from the foreign exchange department please call me.