AP
Andre P

1 reviews | Active since Jun 2020

27 Jun 2024, 12:15

FRUSTRATING PHONE APP UPGRADE

Capitec Bank. I'm a very loyal customer and think you'rE in the lead with especially technology. However, since your latest upgrade on the phone app, it's really frustrating to log in onto the app.

The field to insert the pin is most often greyed out, that needs a restart of the app and again and again...!!. Please roll back to the previous version and stop fidgeting with things that work!! Not all upgrades are always improvements...!?

0
Replies (1)
Capitec Bank
Capitec Bank's reply27 Jun 2024, 14:09
Official
Good day Andre Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank