Frustrating inappropriate security questions!

Once again I am hugely frustrated by the so called security questions ask by this bank. It is so irksome to be in the middle of banking and have an issue which needs to be resolved and you "fail" a security question... which is not based on anything..

The question being "do you do mobile banking"... The answer being "I have never ever made one single transaction with mobile banking"... (failed due to being registered for mobile banking I presume)... Please explain the logic in this.. this is not a security question. ... surely an operator can quickly confirm this. Ask any other question relative to the account... last payments made...anything else specific and current.

While I completely accept that security questions are relevant and most necessary.. I question whether you have thought long and hard about the appropriate questions to ask.

PLEASE take some time relook at your security questions and make sure that they are indeed appropriate. Questions like" What email address is registered with the bank?" ... is also a problem question when you have multiple email addresses and you registered with the bank many years ago... this is not a proper security question.....this is something that can easily be forgotten or confused since one never communicates with the bank via email.

Other than this hugely frustrating issue, I think Capitec is a progressive forward thinking bank... so the 1 star review applies to this specific issue which has unfortunately happened to me more than once and continues to be a bug bear!