Frustrating customer service.

Just as I thought Mamello Likotsi from Capitec Complaints Managent,had handled my issue. It appears it wasn't. I got retrenched two months ago and my credit insurance claim was successful. You paid towards my credit insurance as I no longer work, but again you are still debiting my account. I wrote an email which no one attended to until I complained on Hello Peter, then Mamello attended to me. It appears you only take us serious when we complain on the online public review platforms. Again after my case ***7 with you was resolved, the same thing occurred 3 days ago. You debited my account again. You keep debiting, then only reserve my money each time I complain. Stop debiting my account please!!! You put me in the most frustrating position as I now wait for you to reverse my money, I don't have money to do anything at the moment. I even delayed my trip because of you. That is worse,what you are doing to me right now, today is a holiday and no one is to help. While you live comfortably, I have to solve where to get the money which you debited, to be able to buy groceries and also travel home. I am stuck at the moment because of you. STOP DEBITING and apologising all the time. FIX THIS MESS! it is the last time I have to contact you for this.