Frustrating Capitec does not care about customers.

I've had multiple issues in such a short time, it's honestly frustrating and so disappointing. Numerous times my card would not work at a store or petrol station and I was told there's nothing they can do. Don't even get me started on the rude careline lady, I could go on about it for days. Next I had an unauthorized deduction from my credit card that was part of a ****. I immediately stopped my card and reported it to Capitec. When I followed up a week later I was told the complaint was considered closed and later that there was actually nothing linked to the complaint. This was ridiculous as I never had any further communication from Capitec regarding the investigation or the reason for the outcome. I managed to talk to someone else that actually sorted it out and my money was eventually paid back. If I never followed up they wouldn't have even thought twice about the outcome and I honestly wonder if this is their standard operating procedure to avoid paying back ****** money. Now, I made a payment to a beneficiary who is also at Capitec and that I've paid before, but for some reason I cannot get a proof of payment?! I've tried multiple times on my end and ended up calling the careline, again. And surprise surprise, once again there is "nothing they can do". They are escalating it but it will only be attended to it next week.... I need a proof of payment for a service due on Monday, is Capitec going to be held liable for the inconvenience or the double payment I'll need to make to ensure there is at least a proof of payment?? I've been threatening to move to another bank because of the issues and I get the message loud and clear Capitec, you do not care about me as a customer. I will be taking this matter to the Ombudsman. I'm definitely moving to FNB and not recommending Capitec to anyone wanting a safe and functioning bank.