Frustrating banking services

Since I've switched banks I've been more frustrated than anything else. Lower bank fees is not enough to keep me as a customer. Multiple times when I've needed my internet banking or app it's been offline. Right now, my husband and son are waiting for me to transfer money to them and the app and online banking is offline again. I asked for mobile banking when I joined and it was not set up and I don't have time or patience to go and stand in a bank every time I want something done. Very frustrating bank. Thankfully, I still have my FNB account. More convenient.