Frustrated..3rd time complaint about Nupay

I'm writing my third complaint here ..they just took another R280 from my back account this is the second time and I'm not getting my money back ..when the capitec members call you they won't help you with anything than giving you information of the Nupay people but when u write them an email they don't reply ..when you call then they don't pick up ..when you try to dispute them from your capitec app ...you can't do that either ...please stop taking our money you ****mers and give us our money back because we didn't join anything then why take our money ...this matter will make many people to stop using capitec because we are losing lot of money and our bank providers can't do anything about it at all