Frustrated with security questions

Worst bank to be banking at they double took my loans I went to a branch cause I failed the stupid security questions lost money from my work because they can't help me over the phone got everything fixed so just a few days after that they took my money again I already paid for the loans in the beginning so gese what the double deduct again now I need to do all the stupid security questions again just so that I can fail again so that the so called manager can tell me I need to go to a branch I don't know what the purpose is of the security questions is cause it's not making any sense at all I'm so frustrated with them I don't know what to do anymore but to close my account and go to another bank