Frustrated with *********** staff and Management of Capitec Bank

I am so frustrated! I am trying for the last week to get a letter from Capitec with a Capitec Bank letterhead stating what is requered for my credit insurance when I get retrenched but everyone that I talk to dont understand what I am requesting is this so hard to understand? Its really frustrating! It feels like no one is trained properly at the bank or they just ignore what I am requesting playing dum becouse I am about to get retrenched and now i will be unable to pay my loan.......... Why do I pay credit insurance in the first place then if I am just being ignored? I am really upset and very irratated with Capitec Bank and all the staff that has been assisting the one department after the other is sending me emails telling me they cant assist and they dont understand what I am requesting! I will be taking this much further..... Please give Michelle Fred some training on how to deal with a problem and how to treat a customer! Patrick Makhele Is the other person that just shoved me of to the credit department! This is shocking and really frustrating to have to struggle to get a simple letter, I have even tiped it out and still not reciving what I am asking. Please everyone that is reading this review, I have learned my lesson rather bank with another bank that have s****s and understand what you need. After this I will be moving my account over to another bank Nedbank. I am sure I will get the matter resolved another way but I am done with Capitec Bank!