Frustrated with Capitec Mobile App and Branch Support

I am extremely frustrated with Capitec’s service. My mobile app has not been working, leaving me unable to transact, pay accounts, or take advantage of Black Friday specials.

On Thursday afternoon, I visited the Chief Albert Luthuli Street branch in KwaDukuza, but they failed to assist me. Hoping for a resolution, I went again to the KwaDukuza Mall branch on Friday, 27 November 2026. The staff assured me the issue was resolved, but when I tried to transact afterwards, the same problem persisted.

This has been a very disappointing experience. In today’s world, where we rely heavily on technology to make life easier, Capitec’s failure to resolve such a basic issue is unacceptable. I expect reliability and proper support, not repeated visits to branches with no solution.

Capitec urgently needs to improve both its mobile app stability and customer support systems. Clients should not be left stranded when technology fails.