Frustrated with capitec business

I am writing to express my ongoing frustration with the Capitec Business Bank app and recent disappointing experiences with customer service.

Firstly, I’ve noticed that recurring issues with the app remain unresolved. Despite numerous updates, essential functions are still glitchy and unreliable. This is particularly frustrating for a business bank app, where seamless and efficient operations are crucial. I would expect Capitec to prioritize resolving these issues, but it seems no significant improvements have been made.

Furthermore, I recently had to stop my card due to a loss. When I reached out for assistance, the customer care team was unable to help me resolve this critical issue promptly. The lack of effective support in such situations raises concerns about the reliability of the service, especially when handling urgent requests.

It’s disappointing that Capitec, as a prominent bank, seems to struggle with app functionality and customer support.

I'm regretting opening a business account with you