FRUSTRATED WITH CAPITEC BANK ! NOT DOING WHAT THEY ARE SAYING!

so now after i spoke to Micheala who did not really understand what i was asking at first ( not sure if she still does) told me that she needs to escalate the matter which will take another 3 - 5 days. wow, I cannot believe the service coming from banks these days....

just to get access to your own money that is being taken out of your account which you cannot dispute for some reason, they cannot even help you with that -WHY do you have a bank or people at a bank that cannot help you get your own money back?

SOOOOOOOOOOOOOOOOOOO VERY ANOID! UNFORTUNATELY, I cannot say anything good about my experience with the bank should someone have to ask me and it is sad as it is staff members that is not willing to help clients that brings the name of Capitec in disrepute

Capitec bank by far has the worst employees when it comes to customer service or to do their jobs - they really have no idea what they are doing. Bulelwa ( consultant number 3) trying to work on this matter, still seem unable to help me - these are people who are working at the bank who must be able to help you which they can't - it is realllllllly very dissapointing, I think i should log a complaint at the ombudsman, NCR and the credit provider council as we have a bank with uneducated or not trained employees out there who cannot run the operation as they should and in the meantime everyone is getting fed up with capitec and capitec ends up loosing clients and clients ends up losing money due to people who does not want or can do the job they are hired to do. my problem hasn't been sorted as yet, then Bulelwa told me she is going to close the ticket!!! WHAT??????????? I need my money back and you are telling me you are closing the call on a problem that hasn't been sorted? this is by FAR THE WORST BANK as the bank has employees who doe not have the necessary skills to fill these positions. Bulelwa first told me its a *****elent transactions which its not, then she wanted screenshots....i am at work....YOU WANT TO TELL ME THAT NO ONE AT CAPITEC CAN GO ONTO MY PROFILE AND JUST STOP THIS TRANSACTION??? THEY CAN, BUT UNFORTUNATELY THEY EITHER DONT WANT TO OR AREN'T TRAINED TO DO THE JOB.

Capitec you guys should seriously be looking at your staff - can you not see all your unhappy clients???????????

last month Siya supposedly stopped this transaction and even reimbursed me, now they want to tell me i have to cancel with the merchant and that its a *****ulent transaction - all that ****! come one man, you guys do not know what you are doing.

I am very upset with this bank - CAPITEC YOU CAN STOP CALLING ME - your calls, your service - nothing helps because there is *********** people hired by the bank all over AND REALLY the service is useless - no one can help a client solve a problem, so by them calling me is a waste of my time. You let your clients loose money because that is okay in your world of service and then we have people at a bank who cannot do their jobs which is okay by Capitec bank, who has been rated the worst bank....but its okay in the eyes of capitecs world...nothings being done to that, they just get more *********** employees everyday, pay them a salary literally for showing up, give out loans because that is okay...but when it comes to real problems...ai everybody;s knowledge shuts down. REALLY VERY VERY disgusted with this bank currently