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shumsun E
1 reviews | Active since Aug 2025
28 Aug 2025, 08:30
Frustrated with Capitec – Account Still Paused Despite Proof Given
I am very disappointed with the service I’ve received from Capitec. My account was unexpectedly paused, and even after I went into the branch and provided all the required documents —proof of income and proof of address — my account still remains blocked.
This has caused me serious inconvenience, as I cannot access my own money despite doing everything that was asked of me. The lack of communication and follow-through from Capitec has left me frustrated and questioning their customer service.
As a customer, I expect efficiency and reliability when it comes to something as important as banking. Unfortunately, my experience with Capitec has been the opposite. I truly hope they can improve the way they handle such situations, because right now, I cannot recommend them based on this experience.
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Capitec Bank's replyOfficial
28 Aug 2025, 08:35Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
Capitec Bank's reply28 Aug 2025, 08:35
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
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shumsun E's updateReviewer Update
28 Aug 2025, 10:49i am still awaiting a response
i have taken this further
On 25 August 2025, my client duly submitted all documents requested by Capitec, including proof of income and proof of address, in order to comply with FICA requirements. Despite this, on 26 August 2025, Capitec proceeded to pause my client’s account. To date, the account remains frozen and funds remain inaccessible. This action is in contravention of my client’s rights under the Financial Intelligence Centre Act 38 of 2001 (FICA), the Consumer Protection Act 68 of 2008 (CPA), and the common law right to access their own property. Capitec has failed to act within a reasonable time after receiving the requested documents. Your continued withholding of funds has caused and continues to cause severe financial prejudice to my client. Accordingly, we hereby demand the following:
i have taken this further
On 25 August 2025, my client duly submitted all documents requested by Capitec, including proof of income and proof of address, in order to comply with FICA requirements. Despite this, on 26 August 2025, Capitec proceeded to pause my client’s account. To date, the account remains frozen and funds remain inaccessible. This action is in contravention of my client’s rights under the Financial Intelligence Centre Act 38 of 2001 (FICA), the Consumer Protection Act 68 of 2008 (CPA), and the common law right to access their own property. Capitec has failed to act within a reasonable time after receiving the requested documents. Your continued withholding of funds has caused and continues to cause severe financial prejudice to my client. Accordingly, we hereby demand the following:
- Immediate reinstatement of full account functionality.
- Immediate release of all funds currently held in the account.
- Written confirmation within 48 hours that the matter has been resolved.
sE
shumsun E's update28 Aug 2025, 10:49
Reviewer Update
i am still awaiting a response
i have taken this further
On 25 August 2025, my client duly submitted all documents requested by Capitec, including proof of income and proof of address, in order to comply with FICA requirements. Despite this, on 26 August 2025, Capitec proceeded to pause my client’s account. To date, the account remains frozen and funds remain inaccessible. This action is in contravention of my client’s rights under the Financial Intelligence Centre Act 38 of 2001 (FICA), the Consumer Protection Act 68 of 2008 (CPA), and the common law right to access their own property. Capitec has failed to act within a reasonable time after receiving the requested documents. Your continued withholding of funds has caused and continues to cause severe financial prejudice to my client. Accordingly, we hereby demand the following:
i have taken this further
On 25 August 2025, my client duly submitted all documents requested by Capitec, including proof of income and proof of address, in order to comply with FICA requirements. Despite this, on 26 August 2025, Capitec proceeded to pause my client’s account. To date, the account remains frozen and funds remain inaccessible. This action is in contravention of my client’s rights under the Financial Intelligence Centre Act 38 of 2001 (FICA), the Consumer Protection Act 68 of 2008 (CPA), and the common law right to access their own property. Capitec has failed to act within a reasonable time after receiving the requested documents. Your continued withholding of funds has caused and continues to cause severe financial prejudice to my client. Accordingly, we hereby demand the following:
- Immediate reinstatement of full account functionality.
- Immediate release of all funds currently held in the account.
- Written confirmation within 48 hours that the matter has been resolved.